Click and Collect
Click and Collect is when stores offer their customers the alternative of picking up online-bought goods at the store. Click and Collect is the free-shipping alternative for consumers used to build trust, increase service level and drive customers to the physical store.
What is Click and Collect?
By installing our parcel lockers you create a delivery point in the store where customers can pick up their items without any staff involvement. This leads to saving on staff costs and reduces the complexity of scheduling. Also, the customer does not require any service and can pick up the package whenever they want.
The main purposes are to save staff time and improve customer experience.
This is how it works
What are the advantages of Click and Collect?
Cost savings
When we eliminate the physical handover of packages, the store can cut down on its scheduling, staff, and logistics costs.
Comfort
When customers order using Click and Collect in-store, they can follow the delivery in real-time. On arrival, customers can pick up their packages peacefully without standing in line.
Possibilities
A Click and Collect concept in-store, with its lockers and systems, offers the opportunity to directly try on a garment and return it if dissatisfied. It also provides a chance to hand a product in for repair or exchange if necessary.
Do you want to know more?
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